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Terms and conditions of purchase

1. Use of our website

These Terms are the only terms and conditions applicable to your use of this web site and supersede all other terms and conditions, except with the express prior written consent of the Seller. These Terms are important to both you and us as they are designed to create a legally binding agreement between us, protecting your rights as a customer and our rights as a business. You represent that, by placing your order, you have read and accept these Conditions without reservation.

You agree that:

  1. You may only use the website for legally valid inquiries or orders.
  2. You may not place any speculative, false or fraudulent order. If we have reasonable grounds to believe that such an order has been placed, we shall be entitled to cancel the order and inform the relevant authorities.
  3. You also agree to provide us with true and correct e-mail address, postal address and/or other contact information and agree that we may use this information to contact you if necessary (see our Privacy Policy).
  4. If you do not provide us with all the information we need, we will not be able to process your order.

By placing an order through this website, you warrant to us that you are at least 18 years of age and that you have the legal capacity to enter into binding contracts.

2. Service availability

The items offered through this website will only be available in the destinations detailed in the Shipping and Returns section.

3. How the contract is formalized

This information and the details contained in this website do not constitute an offer to sell, but an invitation to do business. No contract will exist between you and us in relation to any product until your order has been expressly accepted by us. If your offer is not accepted and your account has already been debited, the amount of the debit will be refunded in full.

To place an order, you must follow the online purchase procedure and click on "Authorize payment". You will then receive an e-mail acknowledging receipt of your order (the "Order Confirmation"). Please note that this does not mean that your order has been accepted, as your order constitutes an offer by you to us to purchase one or more products. All orders are subject to our acceptance and we will confirm such acceptance by sending you an email confirming that the product is being shipped (the "Shipping Confirmation"). The contract for the purchase of a product between us (Contract) will be formed and accepted only when we send you the Shipping Confirmation.

Only those products listed on the Shipping Confirmation will be the subject of the Contract. We shall not be obliged to supply you with any other products that may have been ordered until we confirm the shipment of such products on a separate Shipping Confirmation.

4. Product availability

All orders for products are subject to availability and, in this regard, if there are difficulties in supply, or if there are no items in stock, we reserve the right to provide you with information about substitute products of equal or superior quality and value that you may order. If you do not wish to order such substitute products, we will refund any amount you may have paid.

5. Refusal to process an order

We reserve the right to withdraw any product from this website at any time and/or to remove or modify any material or content of this website. Although we will do our best to always process all orders, there may be exceptional circumstances that require us to refuse to process any order after we have sent the Order Confirmation, and we reserve the right to do so at any time, at our sole discretion.

We will not be liable to you or to any third party for removing any product from this website, whether or not such product has been sold, removing or modifying any material or content on the website, or for refusing to process an order once we have sent you the Order Confirmation.

6. Right to withdraw from the purchase

If you are contracting as a consumer, you may withdraw from the Contract at any time within 14 calendar days of receipt of the item. In this case, we will proceed to refund the money for such products in accordance with our Returns Policy. Please note that the costs incurred by the return of the product arising from withdrawal, will not be borne by us, but shall be borne solely by the consumer.

Your right to withdraw from the Contract shall apply only to those products that are returned in the same condition in which you received them. You must also include all instructions, documents, promotional product and product packaging. No refund will be made if the product has been used or damaged, so you should be careful with the product(s) while they are in your possession.

Please treat the products with reasonable care while in your possession and keep the original boxes and packaging in case of return. No refund will be issued if the product is not returned in the original box with the same contents it was shipped in.

This provision does not affect consumer rights recognized by current legislation.

7. Delivery

Barring extraordinary circumstances, we will endeavor to ship the product(s) listed on the Shipping Confirmation by the delivery date listed in the Shipping Policy or, if no delivery date is specified, within 5 business days from the date of the Shipping Confirmation.

The delay may be due to the following reasons:

  1. Unforeseen circumstances; or
  2. Delivery area;

If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option to go ahead with the purchase by setting a new delivery date or cancel the order with a full refund of the price paid. Please note that we do not deliver on Saturdays or Sundays.

For the purposes of these Conditions, "delivery" shall be deemed to have occurred or the product(s) to have been "delivered" at the time of signing for receipt of the product(s) at the agreed delivery address.

8. Inability to deliver

If we are unable to make the delivery after two attempts, we will leave you a note explaining where your package is and how to pick it up with the corresponding courier company. If you will not be at the place of delivery at the agreed time, please contact us to arrange delivery on another day.

9. Transfer of risk and ownership

The risks of the Products shall be borne by you from the time of delivery.

You will acquire ownership of the goods when we receive payment in full of all amounts due in respect of the goods, including delivery charges, or at the time of delivery (as defined in clause 7), whichever is later.

10. Price and payment

The price of the products will be the one stipulated at any given time on our website, except in case of obvious error. Although we try to ensure that all prices shown on the site are correct, errors may occur. If we discover an error in the price of the products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, the order will be considered cancelled and you will be fully reimbursed for any amounts paid.

We shall not be obliged to supply you with the product(s) at the incorrect lower price (even if we have sent you a Shipping Confirmation) if the pricing error is obvious and unmistakable and could reasonably have been recognized by you as the incorrect price.

The prices on the website include VAT, but exclude shipping costs, which will be added to the total amount due as set out on our Shipping and Returns page.

Prices may change at any time, but (except as set out above) any changes will not affect orders in respect of which we have already sent you a Shipping Confirmation.

Once you have made your purchases, all the items you wish to buy will have been added to your basket and the next step will be to process the order and make the payment. To do this:

  1. Click on the "Shopping Cart" icon at the top of the page.
  2. Click on the "Finalize purchase" button.
  3. Fill in or check the contact information, the details of your order, the address to which you want the order to be sent and the address to which the invoice is to be sent.
  4. Click on the "Finalize purchase" button.
  5. Enter your credit card or Paypal account information.
  6. Click on "Authorize Payment".

You can pay with Visa, Mastercard and PayPal. To minimize the risk of unauthorized access, your credit card information will be encrypted.

If your payment method is Paypal, the charge will be made at the moment we confirm the order.

By clicking on "Authorize Payment" you are confirming that the credit card is yours.

Credit cards will be subject to checks and authorizations by the credit card issuer, but if the credit card issuer does not authorize payment, we will not be liable for any delay or non-delivery and we will not be able to enter into any Contract with you.

11. Return Policy

Returns in exercise of the right to withdraw from the purchase.

General policy: if you wish to withdraw from the Contract within the period indicated in clause 6 above, you may return the goods to us by post, courier or at any of our physical stores. You must return the goods in the same package in which you received them, following the instructions that you will find in the section "Returns" on our website. You will be responsible for the cost of returning the products. Please note that if you decide to return the goods to us freight collect, we will be entitled to refuse the return, or deduct the costs generated by this shipment from the total refund.

If you have any questions, you can contact us through the form on our contact page or by logging into your customer account.

Please note that in order to accept the return it is essential to send the item including its original packaging as well as any instructions, documentation and packaging that may accompany it.

After examining the item, we will inform you whether you are entitled to a refund of the amount corresponding to the returned products. This refund will be made as soon as possible and, in any case, within 30 days from the date on which the product is received at our facilities. This voucher will be available in your customer area.

The shipping costs paid by the customer at the time of purchase will not be refundable in any case, as it is a service already enjoyed.

The shipping costs corresponding to the return of the products shall be borne by the customer.

Products that are not in the same condition in which you received them, or that have been used beyond the mere opening of the product, will not be returned.

Return of defective products

In cases where you consider that at the time of delivery the product does not conform to the terms of the Contract, you should contact us immediately through our contact form providing product data and a description of the damage and we will tell you how to proceed.

We will carefully examine the returned product and will inform you by email, within a reasonable period of time, if the product is to be returned or replaced (if applicable). The return or replacement of the item will be made as soon as possible and, in any case, within 30 days from the date on which we send you an email confirming the return or replacement of the non-conforming item.

The amounts paid for those products that are returned because of a defect or defect, when it actually exists, will be refunded in full, including delivery costs incurred to deliver the item as well as the costs incurred for the return of the defective product. The refund will be made in the same payment method used to pay for the purchase.

The rights recognized by the legislation in force remain unaffected.

12. Liability and disclaimer of liability

Our liability in connection with any Product purchased on our website shall be strictly limited to the purchase price of such Product.

Nothing in these Conditions of Purchase excludes or limits our liability in any way:

  1. In case of death or personal injury caused by our negligence;
  2. In case of fraud or misrepresentation; or
  3. In any matter in which it would be illegal or unlawful for us to exclude, limit or attempt to exclude or limit our liability.

Without prejudice to the foregoing paragraph and to the extent permitted by law, and except as otherwise provided in these Conditions, we will not accept any liability for consequential damages arising as a secondary effect of the principal loss or damage, however arising, whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, including but not limited to the following:

  1. loss of income or sales;
  2. loss of business;
  3. loss of profits or loss of contracts
  4. loss of expected savings;
  5. loss of data; and
  6. loss of management time or office hours.

Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of information transmitted or obtained through this website unless otherwise expressly stated on this website.

All product descriptions, information and materials on this website are provided "as is" and without warranties expressed, implied or otherwise.

To the extent permitted by law, we exclude all warranties, except for those warranties that cannot be legitimately excluded for consumers.

The provisions of this clause shall not affect your statutory rights as a consumer, nor your right to withdraw from the Contract.

13. Intellectual Property

You acknowledge and agree that all copyright, trademark and other intellectual property rights in any material or content provided as part of the website shall remain at all times vested in us or our licensors. You may use such material only as expressly authorized by us or our licensors. This does not prevent you from using this website to the extent necessary to copy your order information or Contact details.

14. Written communications

Applicable law requires that some of the information or communications we send to you be in writing. By using this website, you agree that most communications with us will be electronic. We will contact you by e-mail or provide you with information by posting notices on this website. For contractual purposes, you consent to use this electronic means of communication and acknowledge that all contracts, notices, information and other communications that we send to you electronically comply with legal requirements to be in writing. This condition shall not affect your statutory rights.

15. Notifications

We may send communications to you either by e-mail or to the postal address provided by you when placing an order.

Notices shall be deemed to have been received and to have been properly made 24 hours after an e-mail has been sent, or three days after the postmark date of any letter. In order to prove that the notification has been made, it shall be sufficient to prove, in the case of a letter, that it was properly addressed, properly stamped and duly delivered at the post office or in a mailbox and, in the case of an e-mail, that the same was sent to the e-mail address specified by the recipient.

16. Assignment of rights and obligations

The Agreement between you and us is binding on both you and us, as well as our respective successors, assigns and assignees.

You may not convey, assign, encumber or otherwise transfer a Contract or any of the rights or obligations under a Contract to or for You without obtaining our prior written consent.

We may convey, assign, encumber, subcontract or otherwise transfer a Contract or any of the rights or obligations under it to or for us at any time during the term of the Contract. For the avoidance of doubt, such assignments, assignments, encumbrances or other transfers will not affect your statutory rights as a consumer or void, reduce or otherwise limit any express or implied warranties that we may have given to you.

17. Events beyond our control

We shall not be liable for any failure or delay in the performance of any of our obligations under a Contract caused by events beyond our reasonable control ("Force Majeure Event").

Force Majeure Causes shall include any act, event, failure to exercise, omission or accident beyond our reasonable control and shall include in particular (without limitation) the following:

  1. Strikes, lockouts or other industrial action.
  2. Civil commotion, riot, invasion, terrorist attack or terrorist threat, war (whether declared or not) or threat or preparation for war.
  3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
  4. Impossibility of using trains, ships, airplanes, motor transport or other means of transportation, public or private.
  5. Inability to use public or private telecommunications systems.
  6. Acts, decrees, legislation, regulations or restrictions of other governments.
  7. Strike, failure or accidents of maritime or fluvial transportation, postal or any other type of transportation.

Our performance obligation under any Contract shall be deemed to be suspended for the period during which the Force Majeure Event continues, and we shall have an extension of time to perform our obligation for the duration of such period. We will use all reasonable efforts to bring the Force Majeure Event to an end or to find a solution whereby we can perform our obligations under the Contract despite the Force Majeure Event.

18. Disclaimer

If, during the term of an Agreement, we fail to insist upon strict performance of any of our obligations under the Agreement or any of these Terms, or if we fail to exercise any right or remedy that we are entitled to exercise or pursue under the Agreement or these Terms, such failure shall not constitute a waiver of such right or remedy or relieve you from compliance with such obligations.

Any waiver by us to require performance shall not constitute a waiver by us to require subsequent performance.

No waiver by us of any of these Terms shall be effective unless expressly stated to be a waiver and communicated to you in writing in accordance with the Notice section above.

19. Divisibility

If any of these Conditions or any provision of a Contract is held to be invalid, illegal or unenforceable to any extent by any competent authority, it shall be severed from the remaining conditions and provisions which shall continue to be valid to the extent permitted by law.

Integrity of the contract

These Terms and any document expressly referred to herein constitute the entire agreement between you and us relating to the subject matter of the Contract and supersede any prior covenant, agreement or promise made between you and us orally or in writing.

You and we acknowledge that we have agreed to enter into this Agreement without having relied on any representation or promise made by the other party or that could be inferred from any statement or writing in the negotiations between us prior to this Agreement, except as expressly set forth in these Terms and Conditions.

Neither you nor we shall have any remedy for any untrue statement made by the other party, whether oral or written, prior to the date of the Contract (unless such untrue statement was made fraudulently) and the only remedy available to the other party shall be for breach of contract in accordance with the provisions of these Conditions.

21. Our right to modify these conditions

We have the right to revise and modify these Terms at any time.

You will be subject to the policies and Conditions in effect at the time you place each order, unless we are required by law or governmental action to make changes to such policies, Conditions or Privacy Statement, in which case any such changes will also affect orders previously placed by you.

22. Applicable Law and Jurisdiction

Contracts for the purchase of products through our site shall be governed by Spanish law.

Any dispute arising out of or in connection with such contracts shall be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals.

If you are contracting as a consumer, nothing in this clause shall affect your rights as a consumer under current legislation.